Terms of Service

1. Acceptance

By creating an account or using Paperboat, you confirm that you have read and agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Paperboat is a customer relationship management platform that may include:

• Lead and customer management
• AI-assisted calling, SMS, and email outreach
• Automations, journeys, and playbooks
• Analytics, calendars, and team collaboration
• Integrations with third-party providers

3. Accounts

You agree to:

• Provide accurate registration and billing information
• Keep credentials secure and notify us of unauthorized access
• Accept responsibility for activity under your account
• Use the Service only for lawful business purposes

4. SMS and messaging

If you use Paperboat to send SMS/text messages, you are the sender of those messages to your leads and customers. You are responsible for:

• Obtaining valid opt-in consent before messaging
• Honoring STOP / HELP and other required carrier keywords
• Providing accurate campaign details, sample messages, and public terms/privacy URLs
• Complying with TCPA, CTIA, carrier, and A2P 10DLC rules

Paperboat provides tools and infrastructure; we do not assume your compliance obligations as the message originator. Message and data rates may apply to recipients. Frequency varies by your use case.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how mobile numbers and messaging consent are handled.

5. Outbound AI calling and telemarketing compliance

If you use Paperboat to place outbound AI voice calls, you are the caller. Customer is responsible for determining which state and federal laws apply to its outbound calling activities and for configuring Playbooks and consent workflows accordingly. Paperboat does not warrant that use of the Services satisfies any particular jurisdiction’s requirements.

Disclosure and consent rules (including the TCPA and state equivalents) vary by where you call. Paperboat provides tooling such as disclosure scripts, consent checkboxes, and audit logs; we do not assume your compliance obligations or decide which disclosure mode is legally sufficient for a given call.

Outbound AI calling remains disabled until an organization administrator attests to the then-current compliance language in the product.

6. Acceptable use

You must not use the Service to:

• Violate law, including spam or illegal telemarketing rules
• Send deceptive, harmful, or prohibited content
• Infringe intellectual property or privacy rights
• Attempt unauthorized access or disrupt the Service
• Resell access except as expressly permitted

7. Privacy

Our collection and use of personal information is described in our Privacy Policy, which is part of these Terms.

8. Intellectual property

Paperboat and its content, features, and branding are owned by us and protected by applicable intellectual property laws. You retain ownership of content you submit; you grant us a license to host and process it solely to provide the Service.

9. Billing

Paid plans, usage (such as calling minutes or SMS), and wallet charges are described in product billing settings and invoices. Fees are generally non-refundable except where required by law or stated otherwise.

10. Disclaimers and limitation of liability

The Service is provided “as is.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. Our total liability for any claim related to the Service is limited to the amounts you paid us in the three months before the claim.

11. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms, non-payment, or risk to the platform or carriers.

12. Changes

We may update these Terms. The “Last updated” date will change when we do. Continued use after an update constitutes acceptance.

13. Contact

Questions? hello@paperboatcrm.com